Complaints and Feedback
We are committed to providing the highest standard of care. If something is not right, we want to hear about it. Every concern is taken seriously, handled sensitively, and used to help us improve. You will never be treated unfairly for raising a concern.
How to raise a concern or complaint
You can contact us in whichever way feels easiest:
- By phone: 07837 871424
- By email: [confirm email]
- In writing: [confirm address]
- Using the form below
What happens next
- We acknowledge it — We will acknowledge your complaint within [confirm, for example 3 working days].
- We look into it — We investigate fairly and thoroughly, keeping you informed.
- We respond — We aim to provide a full response within [confirm, for example 28 days], explaining what we found and any action we will take.
If you are not satisfied
If you are unhappy with our response, you can ask us to review it. You can also contact the Local Government and Social Care Ombudsman, which reviews complaints about adult social care: [confirm contact details]. The Care Quality Commission (CQC) cannot resolve individual complaints but welcomes information about care quality and can be contacted at cqc.org.uk.
Complaint form
Prefer to write to us? Complete the form below and we will be in touch.