Privacy Policy

Before publishing: this template must be reviewed and every [confirm ...] placeholder completed with real details (registered name and address, ICO registration, retention periods and the last-updated date). Last updated: [confirm date].

Who we are

Tender Heart Healthcare Ltd is the data controller for the personal information we hold. Registered business name: [confirm]. Address: [confirm]. Contact: 07837 871424, [confirm email]. We are registered with the Information Commissioner’s Office (ICO), registration number [confirm].

The information we collect

• Enquiry details you provide: name, telephone number, email address, postcode, who care is for, the type of support needed and any message.
• Job application details: name, contact details, work history, right-to-work information and your CV.
• Website usage data: cookies and similar technologies (see our Cookie Policy).

Please do not send diagnoses, medical records or other sensitive details through our website forms. Any sensitive information needed to provide care is collected separately and securely during the care process.

How we use your information and our lawful bases

• To respond to your enquiry and discuss care (consent and our legitimate interest in responding to you).
• To arrange and provide care where you become a client (performance of a contract and, for care records, provision of health and social care).
• To process job applications (steps prior to a possible employment contract).
• To meet legal and regulatory duties, including those of the Care Quality Commission (legal obligation).
• To improve our website (consent, via cookies).

Sharing your information

We only share information where necessary, for example with trained members of our team, trusted service providers who process data on our behalf (such as IT and email providers), and regulators or authorities where we are legally required to. We never sell your personal information.

How long we keep your information

We keep personal information only for as long as necessary for the purposes above and to meet legal requirements. Retention periods: [confirm]. After this, information is securely deleted or anonymised.

Keeping your information secure

We use appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access.

Your rights

You have the right to access your information, to have it corrected or erased, to restrict or object to its use, to data portability, and to withdraw consent at any time. To exercise any of these rights, contact us using the details above. You also have the right to complain to the ICO at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page.

Contact us

For any questions about this policy or your information, call 07837 871424 or email [confirm email].