How to Arrange
Home Care
Starting care can feel daunting, so we keep it simple and calm. Here is exactly what happens, from your first call to ongoing support, with no pressure at any stage.
- CQC registered
- Nurse-led
- Local Nottinghamshire team
- 1
Talk to us
Call us or request a callback for a friendly, no-obligation conversation about what is needed. There is no pressure, and no question is too small.
- 2
Free home assessment
We visit at a time that suits you to understand the person's needs, preferences, daily routines and home environment. This helps us shape the right support.
- 3
Your personalised care plan
We build a care plan around the individual, agreed with them and their family, so everyone is clear on what care looks like and who will provide it.
- 4
Care begins
Care starts, delivered by carers matched to the person wherever possible, so support feels familiar and consistent from the outset.
- 5
Ongoing reviews
Needs change over time, and so does the plan. We review regularly and adjust the support to keep it right.
Frequently asked questions
How do I arrange care with Tender Heart?
Call us or request a callback. We will have a short, no-obligation chat, arrange a free home assessment, then build a personalised care plan and agree a start date with you.
Do you offer a free assessment?
Yes. Before any care begins we carry out a free, no-obligation home assessment to understand needs, preferences and routines. There is no cost and no commitment.
Can I speak to someone before committing to anything?
Absolutely. The first conversation is free and there is no obligation. We are happy to answer questions and explain your options clearly before you decide anything.
Can family members arrange care on someone's behalf?
Yes, families often do. Get in touch and we will guide you through it and, where appropriate, involve your loved one in the process.
Let's talk about the care you need
A friendly, no-obligation conversation is the best place to start.