CQC Registration &
Our Commitment to Quality
We believe good care starts with high standards and honesty. Here is how we approach quality, and where to find our official regulatory record.
- CQC registered
- Nurse-led
- Local Nottinghamshire team
Registered with the Care Quality Commission
Tender Heart Healthcare is registered with the Care Quality Commission (CQC) to provide personal care. The Care Quality Commission (CQC) is the independent regulator of health and social care in England.
As a newly registered service, we are assessed by the CQC at registration and will be inspected in due course. We are committed to meeting and maintaining high standards from the very start. You can view our official record on the CQC website at any time.
Our approach to quality
Our service is nurse-led, which shapes the standards we hold ourselves to every day:
- Safe practice and professional accountability
- Robust safeguarding to protect the people we support
- Careful risk assessment tailored to each person and home
- Safe medication support in line with policy and competence
- Trained, mentored and well-supported staff
- Clear communication with families, with consent
Dignity and person-centred care
Quality is not only about processes. It is about how care feels. We keep dignity, independence and the person’s own choices at the centre, delivering care the way each individual wants to be cared for.
Complaints and safeguarding
We take any concern seriously and act on it. You can read our complaints process and our safeguarding statement for more detail.
Let's talk about the care you need
A friendly, no-obligation conversation is the best place to start.